Frequently Asked Questions
Discover everything you need to know about our luxury timepieces and fine jewelry.
What is your return policy for online orders?
We offer a 7-day return policy for a full refund on unworn, pristine items with all original packaging and tags attached. Specialized custom orders are final sale.
Do you provide international shipping?
Yes, Oster Jewelers ships worldwide via insured FedEx Priority. Please note that international customers are responsible for any applicable customs duties and taxes.
Are your watches and jewelry pieces authentic?
Absolutely. As an authorized retailer for all brands we carry, we guarantee 100% authenticity for every timepiece and jewelry item in our collection.
Is insurance included during shipping?
Yes, every shipment is fully insured by Oster Jewelers until the moment it is signed for at your delivery address, ensuring complete peace of mind.
Do you offer professional watch servicing?
We provide comprehensive repair and maintenance services for luxury watches, performed by master watchmakers specializing in high-end horology.
Can I request a custom jewelry design?
Yes, we specialize in bespoke jewelry creation. Our expert designers will work with you to bring your unique vision to life using the finest materials.