Returns & Exchanges
At Oster Jewelers, we want you to be completely satisfied with your luxury purchase. If for any reason you are not content, we offer a 14-day return window for eligible items in their original, unworn condition with all security tags intact.
Initiate Your Request
Contact our concierge team within 14 days of delivery to obtain a Return Merchandise Authorization (RMA) number and a secure shipping label.
Prepare the Package
Carefully place your jewelry in its original designer packaging, including all certificates, warranty cards, and documentation provided at the time of purchase.
Secure Shipment
Affix the provided insured shipping label to your package and drop it off at an authorized carrier location, ensuring you obtain a receipt for tracking purposes.
Inspection and Refund
Once our master jewelers verify the item's condition and authenticity, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing